terms & Conditions

Definitions:

In these Terms and Conditions, unless the context otherwise requires

  • Guest/s means the total number of people who have registered their names and booked the tour by having made the full payment for Indian/World tours organized by Tour Dear (which expression shall, unless it be repugnant to the context or meaning there of be deemed to mean and include their respective heirs, executors and administrators)
  • Company means Mountrek-Tours and also includes all its brands and divisions.
  • Tour/s mean any Indian and World Tours organized by Mountrek-Tours.
  • First day of the tour shall start at any time (i.e. in the morning / afternoon / evening) at the first destination depending on the arrival of the respective flight/train/cruise or any other mode of transport and the same shall be in case of the last day of the tour. In other words, a 'Day' shall mean a part of the day or 24 hours or its part thereof.
  • Force Majeure means an event or circumstance not within the reasonable control, directly or indirectly, of Tour Dear in its ability to perform its obligations/ responsibilities regarding the tour including
    • war, ostilities invasion, act of foreign enemies;
    • rebellion, revolution, insurrection or military or usurped power or civil war;
    • epidemic, explosion, fire, flood, earthquake or other exceptional natural calamity and act of God;
    • ionizing radiation or contamination by radioactivity from any nuclear fuel, or from any nuclear waste from the combustion of nuclear fuel, radioactive toxic explosive, or other hazardous properties of any explosive nuclear assembly or nuclear component of such assembly;
    • riot, commotion or disorder;
    • any act or omission of any Government instrumentality;
    • a Change in Legal Requirements;
    • strikes, lock outs or other industrial disturbances; &
    • abnormal weather or sea conditions including tempest, lightning, hurricane, typhoon, rain & temperatures.
    • Extra Mattress : Means roll away mattress which is on floor (For domestic tour extra mattress & for international tour extra bed)

Itinerary changes / Changes in the Itinerary:

  • The Company reserves the right to modify or alter the tour itinerary in case of force majeure conditions. Changes shall be informed to the guests at the earliest. Any additional charges, if applicable, are to be paid by the guest.
  • Other than force majeure, for any other unavoidable circumstances, if the company curtails or cancels a certain day's sightseeing, refund for the concerned portion of the sightseeing/tour shall be given to the guest. The Company will not be responsible for any kind of claims.
  • The Company reserves the right to change (addition/deletion on exchange) sightseeing places for betterment of the tour programme.
  • If sightseeing timings aren't adhered to, or if an any add-ons are required then the same will be borne by the guests.
  • Sightseeing days and closing of a particular sightseeing place are not in our hand, but we try our level best to cover all the sightseeings listed in the tour program. In case if any sightseeing is closed we may give you a replacement of that place or refund may be given for that particular sightseeing place only. Sightseeings of adventurous type are totally dependent on weather. In case, the weather turns out to be unfavourable & sightseeing is not possible, refund will be given.
  • Guests are requested to issue their railway, air ticket/s only after speaking to their travel advisor. Tour particulars such as; Day, Date, Time, Place, must be cross-checked prior to purchasing of tickets. Mountrek-Tours shall not be liable for any loss/ cancellation for faulty ticket issuance. The onus of repurchasing the tickets will lie solely upon the guest.

Baggage:Guest/s are responsible for their own baggage. The baggage at the airport, during any air travel, in coaches, in any train journey, at immigration point’s etc., guest/s have to verify and be responsible for the same. The porterage or the tips for services rendered to carry guest/s baggage to the rooms is guest/s responsibility and have to be paid directly to the service provider. The "porter" or any helper arranged by the guest/s at any train stations, airports, at immigration points or any other place, is the sole responsibility of the guest/s and guest/s shall have to pay tip directly to them.

Cancellation Policy:Cancellation by Guest:

If the guest decides to cancel the tour for any reason whatsoever then she/he shall give a written application to the company within a specified time limit along with the original receipt issued by the Company. Such cancellation will attract the cancellation charges stated hereunder.

Cancellation charges will be calculated on Gross Tour cost and the cancellation charges shall depend on date of departure & the date of cancellation.

Cancellation charges for any mode of transport ticket are applicable as per the rules of the concerned authority.

Air ticket issued on special fare are non-refundable and the guest shall bear cancellation charges.

Any refund payable to the guest will be paid after the company receives refund from the respective authorities. The company deducts processing charges from the refund which is to be paid to the guest.

No of days prior to departure% of cancellation charges per person. 

 IndiaWorld

More than 60 days5% or Rs.1000/-whichever is moreRegistration amount

60 to 46 days15%15%

45 to 31 days25%25%

30 to 15 days50%50%

14 to 4 days60%60%

3 to 1 day80%80%

on the day/on tour100%100%Note: Charges are levied on the Gross tour price and not the discounted price. For an Indian tour, cancellation does not include air ticket cancellation and they will be levied separately.

For tailor-made holiday, cancellation charges will defer accordingly as per services booked.

When the Company cancels a tour:

In case if any Tour is cancelled from the Company's end, then the full refund of amount paid by the guest will be made within 7 working days of cancellation of the tour by cheque only. Alternatively, the guest can take any other Tour option suggested by the Travel Advisor or can utilize the tour amount paid for any of the company's future tour.

Refund:

  • Refunds if any, for variation / modification / amendments / alteration and / or cancellations etc. of any tour will be paid directly to the guest by 'A/C payee' cheque, in Indian Rupees/USD at the prevailing rate of exchange on the date of the cheque,irrespective of whether the tour payments in part or whole were made in foreign currency.
  • No refund will be payable
    • For any missed/unused services of the tour including the meals due to whatsoever reason.
    • Where full deposit is required to be paid in advance to the concerned authorities to enable the Company to confirm the reservation
    • If services of the tour are modified, varied, amended, cancelled or not utilized.
    • If any guest decides and / or is required to cancel the tour due to any changes made in the rules by the concerned Government.
    • Where airfares are contracted in bulk for I-Fly departures.
    • If the tour is indefinitely postponed due to a natural calamity, riots, political calamities or any other unforeseen calamities.
    • Refund is not applicable for sectors on Indian/World tours wherein air tickets are non refundable and date change is not allowed.
    • For all Card payments - Payment received by Cards and if there is any refund, such refund will be done through the respective cards Financial Institutions and credited to the same card. The charges for transaction to be borne by the guests.
      • The Company reserves the right to:
      • Take the booking for the group tour and individual tour.
      • Cancel bookings even after the acceptance of the payment without assigning any reason. In this case the company shall refund the money to the guest.
      • Dismiss any guest from the tour for misbehaviour especially if it affects the group and Physical or verbal assault to the Tour Manager.
      • Withdraw discounts at any point of time.
      • Change the routing of Air Travel.
      • Change hotel and/tour programme due to unavoidable circumstances.

 Liabilities and Responsibilities of the Company:The liability of the Company is restricted only to make reservation in accordance with the guest's requirements & no further. Company is not liable for any loss of person or property caused or damaged or suffered by the tourist on account of deficiency in services by any independent contractor.

Any gesture of courtesy extended by the Company to the tourist to minimize such loss or damage will not constitute an admission of such liability or a waiver. The Company shall in no circumstances whatsoever be liable to the tourist or any other person for any loss or expenses because:

  • Taking care of the valuables is the sole responsibility of the guest, in fact we suggest and recommend you not to carry unnecessary valuables like gold, high end equipments on tour.
  • Train/flight delays, on account of any reason due to rescheduling/cancellation of train/flights/inter-connection/ meals not being served etc. is not in the control of the company.
  • Any change due to force majeure including weather condition / strike / war / VIP movement and security, heavy rush at sightseeing places, road traffic congestion etc., are not in control of the company.
  • Allocation of seats, and food service in the aircraft because the airline reserves the right of allocation.
  • Celebrity assigned for the tour as an entertainer not turning up on the tour due to the reasons beyond the control of the company.
  • Any personal injury, sickness, accident, loss, delay, discomfort, consequential loss and/or damage or any damage to baggage or personal effects howsoever caused.
  • Any injury, loss, personal harm, death or damage caused to any person or property by the act or default of the management/ employees / agents of any independent contractor.
  • Any damages, additional expenses or any consequential losses suffered by the guest due to cancellation, amendment and / or alteration of any of the services of the tour mentioned in the itinerary / brochure by the Company after the registration / booking by the tourist. Each of these conditions shall be severable from the other, if any provision declared invalid, illegal or unenforceable, then remaining provisions nevertheless have full force & effect.
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